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Fly Tying

Wlai

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About Wlai

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    Bait Fisherman

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  • Favorite Species
    Steelhead
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  1. It seems clear that David and FE aren't bad people, and he is fundamentally honest seller. No one spend that much time describing the conditions of each of his "Bargain Bin" feathers unless they care.. I can totally imagine him as the typical hectic merchant at a show, and if I'm at the show to see him eye-to-eye I'd have no problem buying from him. David my company build web sites for eCommerce, so I'd just say this: FE.com isn't really setup to deliver the level of service that most people expect these days. It's probably not your fault, but it is your responsibility. I think you just have inadequate tools which require you to do everything manually and that makes it overwhelming for one person. Doesn't have to be that way. If you want to PM me I'd be happy to give free advice on how to make it easier on yourself. There are tools out there that can make your online sales much easier, so you won't have to deal with the mess that you work under today. These problem have been solved a thousand times, and you can provide much better service and generate much better revenue for yourself if you are open to make some changes on the site. Or not. It's your shop, you can do whatever you want, and if this suits you then by all means. But customers, particularly those who don't know you from this thread, are going to keep giving you complaints. So be ready and try to not get so defensive online. It may feel good for a moment but it's not good for business. My 2 cents...
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