I am new to fly tying and ordered a bunch of stuff from him. It has yet to arrive. It might, and it might be fine, but the customer service is the worst I’ve ever seen. I like to support small businesses but this is so unprofessional it’s stunning. I just wanted a tracking number. I called him he said he’d send it. Days later, nothing, called again, straight to voicemail. Then, I text him (same number) as it says on his website since “his emails go to junk” and to text him. After a couple of texts, one morning, one evening, the next day I said it was my third and final request for a tracking number before I have to contest the charge and write a review. I explained the phone calls. All of this was coridal, and I have the text chain to prove it. His response? Take a guess. Did he say sorry? Did he say he’s been busy? Did he show an ounce of contrition? No. He sent a pic of it travelling which had a tracking number, followed by……wait for it…..”you seriously need to relax.” Suffice it to say that our dialogue went down from there. I wish I had looked at reviews. he’s discussed on multiple forums. Flagged by better business bureau! Myriad examples of not receiving things, etc etc etc. One user said he threatened him and know where you live, etc. and that the police were involved! (To avoid legal action let me clearly state I am not saying that happened, but rather relaying what someone else has described.). This is straight out of “The Feather Thief.” Receipts and tracking numbers, and some level of professionalism are not too much to ask. There is something wrong with this guy. This is Jan 25. Nothing has changed. Avoid Feather Emporium like the plague! I am biased with a place up on the West Branch of Delaware, but I love Dette Fly Shop. Small business, and very professional. If you’re going small business I like them. I hope that I save someone else their time, and that they avoid the frustration and insults. Why pay for that?!