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Has anyone had success getting product support from Petitjean? Obviously their tools are of high quality and expensive and I love them but despite repeated efforts I've never been able to get product support help through their website. I have a bobbin that keeps cutting the thread when I try to use it. Has anyone else had issues with the bobbin or other Petitjean tools? Any suggestions on how to get product support or warranty repair? Thanks for your help! Love following topics on this forum. Jeff