Gene L 0 Report post Posted February 29, 2012 I don't generally do this because I generally don't need to, but I'd like to give credit to Anvil for their quick response to my problem. I bought their Apex vise as a traveler and generally because I wanted to tie on a stationary vise after years of rotary tying. With my Renzetti vise, I clamp the hook very close to the vise jaws' tip. I tried this with the Apex and the hook slipped under normal camming pressure on a size 8 3x hook. I had to really exert pressure to keep the hook from slipping. I emailed Anvil and recieved an email the next day, asking me to call David, who machines these vises. I replied that I got the vise to clamp down on the hook, but with a lot of pressure. Today, I got another email from Donald (they're brothers) inviting me to call David, which I did. He told me about the two grooves in the vise jaws for holding larger hooks. We talked it through, and now I'm totally satisfied. The solution is to put the hook in the vise a bit farther than I'm used to on the Renzetti. He even offered to make me a special set of jaws to adapt to my tying style. I call this excellent service! David was helpful and accomodating, and the company not only stands behind its products, its response was far beyond what I expected. The vise is made in the US and each one is checked by David. Not many vises you can say that about. It's a good vise for the price, and the problem was mine entirely, just from lack of use. If you want a non-true rotary vise, you could do a lot worse than choosing this one. Quote Share this post Link to post Share on other sites
MIKE*A 0 Report post Posted February 29, 2012 That's outstanding! I bought the same vice last Fall to use as a travel vice as well......absolutely love it! It is now my primary vice....Glad to here about the great customer service! Mike Quote Share this post Link to post Share on other sites
kimjensen 0 Report post Posted March 1, 2012 That's very good costumer service. I picked the Danvise over the Apex vise, but if I ever want a non true rotation vise, I think I would go for the Apex vise. Quote Share this post Link to post Share on other sites
JSzymczyk 0 Report post Posted March 2, 2012 sounds like incredible service. It is honestly good to know that a company would take the time to go to that level of service. Try it with one of the Hecho en China companies. Quote Share this post Link to post Share on other sites
milo3 0 Report post Posted March 2, 2012 Now thats what I call service after the sale, Maybe on of these days I'll have one ! George Quote Share this post Link to post Share on other sites