Peartree 0 Report post Posted March 18, 2017 Just wanted to say how pleased I was with my TFO warranty experience. Sent in a rod I've had for about 2 years, the glue had failed on the butt section. Obviously a manufacturing issue. About 10 days later, got back not only a completely new rod, but also the check I had sent in to cover shipping. Quote Share this post Link to post Share on other sites
Rocco 0 Report post Posted March 18, 2017 Same experience with a broken BVK rod tip on a new out of the box rod. Rocco Quote Share this post Link to post Share on other sites
phg 0 Report post Posted March 18, 2017 They kept my check. :-( The broken rod tip was promptly replaced, though, and the rod was back in action much quicker than I expected. Quality product + reasonable price + good service = great company to do business with! Quote Share this post Link to post Share on other sites
Saltybum 0 Report post Posted March 18, 2017 Haven't had to use TFO yet but have several times with Redington and always pleased with them. And not even being the original owner either. Quote Share this post Link to post Share on other sites
Capt Bob LeMay 0 Report post Posted March 19, 2017 I've been very pleased with warranty service (3, so far...) from TFO - other manufacturers could take lessons.... Guiding in the salt is just plain hard on your gear -- twice over the years I've had the same rod back to the factory twice in one year (not TFO...) after one misadventure or other... I think almost every factory rod I've had been repaired more than once over its lifespan. Quote Share this post Link to post Share on other sites
troutah 0 Report post Posted March 30, 2017 I had that same problem with my Finesse from tightening the reel seat in too tightly. For better or worse, I ended up just gorilla gluing the reel seat back into place the third time it loosened up. No problems since. Quote Share this post Link to post Share on other sites
