Ok, So, Monday, I went by the local fly/kayak/outdoor store that's not too far from me. They occasionally buy flies from me and I went to see if they needed more flies and to pick up a couple of boxes of hooks. I picked up a box of 25 count Mustad SS #2 hooks to tie some new Bass flies that I have been working on. The shop needed no more flies until after February due to decreased demand and inventory. I made my purchase and headed home,excited about having more hooks to get these flies done.
I get home and open the package and I have two "hooks" that really didn't qualify as hooks. One was completely straight and the other was bent in the wrong place. I had seen this before,but never on a SS hook. I decided to call Mustad to report this,in case this was a widespread problem. I counted the hooks and the proper amount were in the box,plus the funky ones.
I talked to a nice guy that explained that sometimes the culls make it into boxes despite efforts to keep them out. I told him it wasn't any big deal,but, I figured they might want to know in case it was an issue they needed to handle. He asked me for my address so he could send me some replacements. Again I told him that it wasn't necessary,but he still wanted my address.
Today, UPS drops off a box that contained not only a FULL, 50 count box of replacement hooks,but a nice Mustad Hat as well.
Thats some good customer service in my eyes!!!!!!!