Barry I think it's more a fact of your choice of topic than negativity going around on the site. The day after a bit of a heated discussion in that other thread you post a thread about giving F.E another chance knowing that not even a month ago there was a big heated debate about his service at F.E. FTF is not a negative type site by any means, but the choice of topic is what spurs that emotion in some people.
Far as F.E goes if someone wants to deal with them then that's their choice, if people choose not to then that is their choice as well. They should deal with businesses they feel comfortable dealing with. Being a small business owner myself I know how hard work it can be at times, hence my 13hr days in the shop the past 2 weeks to fill rod orders on time. With that said it's not hard to keep a good name and avoid bad reviews as long as you work hard and keep your customers updated as to where their order stands.