My only question for Mr Denson is this; How does anyone get cheated out of money when buying something from me online?
I've read all the complaints that he references. The ones that go back to the "feathers in the hair" days are particularly vicious. Time and again I've responded by asking the anonymous person who claims I cheated them out of hundreds of dollars to simply email or call so I can fix the problem. Only one time since the lady's feather craze in 2011 has anyone responded and yes, the mistake was mine and I took care of it. As for the rest of the complaints I ask myself - if what the person is saying is true, why did they let this happen? If you're one of them, call me. My cell is 608-332-4220.
As for dodging calls to avoid being caught, well how does that work? All the customer need do is either contact PayPal ( they give you 6 months to file a claim) or contact your credit card company and dispute the charges. How hard is that?
Either way the money is immediately pulled from my account and if I can not provide a valid tracking number within a few days - the money is returned to the buyer.
Every buyer on the internet knows this and believe me, some use the PayPal rules to their advantage. It is virtually impossible for me to run some kind of scam using my website and PayPal to bilk people out of their hard earned money.
Non the less, some like Mr Denson read those reviews and get scared. To them I say; there are a lot of websites out there selling feathers - buy from them - if they have what you want in stock.
It's 6:30 in the evening here and I'm still packing orders - I started at 7:00 this morning. I do every order myself and I do the best I can. That doesn't mean I don't make mistakes - I make plenty. But some people today are just plain mean - mess one up and they will crucify you any way they can. Do 30 to 50 orders a day and you're bound to make a few people mad no matter how hard you try.
Start a website Mr Denson, you'll see what I'm talking about.