Thanks for the replies folks, I'm glad to hear that they are a decent company.
My experience with them thus far has been lackluster. Perhaps they are backed up. I ordered a rod almost 2 weeks ago, and the order is still listed as awaiting fulfillment. Efforts to reach them via phone haven't been successful, and my emails haven't been returned. I had hoped to have this rod by trout season opening day(this Sunday) since I broke the tip section of my 5wt last fall. Shame on me for waiting til the last minute to order it.
P.S. the Procrastinators Anonymous meeting has been postponed til next week.