Wellman 0 Report post Posted February 5, 2010 Today I got a very confusing E-mail from JStockard. I received an E-mail about an new order which I never ordered. The "new" order ( which I never ordered) is the same as my old one that I ordered 3-4 weeks ago and have received (very pleased). It says that the "new" order is all ready in route. So my question is am I being charged for something I never ordered? Has anyone ever got the same Email 4 weeks later? Quote Share this post Link to post Share on other sites
redquill 0 Report post Posted February 5, 2010 JStockard is a reputable retailer. You can just e-mail them about it and I'm sure they will sort that out for you. Quote Share this post Link to post Share on other sites
flytire 0 Report post Posted February 5, 2010 you'll have to ask j stockard that question. they will be glad to straighten it out for you. Quote Share this post Link to post Share on other sites
Mickalo 0 Report post Posted February 5, 2010 I know they were having some issues last week with their web site. Just call James and he'll straighten it out I'm sure. Mike Quote Share this post Link to post Share on other sites
Rainbow 0 Report post Posted February 5, 2010 They have always gotten back to me very fast and have about the best customer service you can ask for. I also wonder why you would ask that here, not there!???? I'm sure they will straighten it out.. Quote Share this post Link to post Share on other sites
Horseshoes 0 Report post Posted February 5, 2010 Their word is good. Quote Share this post Link to post Share on other sites
DavidR 0 Report post Posted February 5, 2010 Nothing but great experience with them - give them a call direct. Quote Share this post Link to post Share on other sites
threadpuller 0 Report post Posted February 5, 2010 I'm sure they would be happier if you just e-mailed them as opposed to posting on the forum. I'm sure it is a minor missunderstanding, everyone makes mistakes, especially this time of year when things get busy. Just my .02 Quote Share this post Link to post Share on other sites
neoFLYte 0 Report post Posted February 5, 2010 Today I got a very confusing E-mail from JStockard. I received an E-mail about an new order which I never ordered. The "new" order ( which I never ordered) is the same as my old one that I ordered 3-4 weeks ago and have received (very pleased). It says that the "new" order is all ready in route. So my question is am I being charged for something I never ordered? Has anyone ever got the same Email 4 weeks later? I agree with the other posts here. J Stockard has always been super straight with me. J Stockard is my #1 source for anything I want/need. I go to other sites to buy only when J Stockard doesn't carry whatever it is. Quote Share this post Link to post Share on other sites
Jeremy Parker 0 Report post Posted February 5, 2010 They are the best!! Never any issues and I'm hard to please!! Jeremy Quote Share this post Link to post Share on other sites
oatka 0 Report post Posted February 6, 2010 I know they were having some issues last week with their web site. I was unaware of any issue, but I bet a website issue wont automatically charge your account. Probably two separate systems. The email might have been going crazy, but not likely the credit card system. Just my 2 cents. Quote Share this post Link to post Share on other sites
JohnP 0 Report post Posted February 7, 2010 I'm a little late to the party here, but I was planning to post a kudo to J. Stockard and this is as good a place as any. I have recently placed two orders with them. Both were filled promptly and completely. I am very happy with them and will continue to order from the business. : :yahoo: Quote Share this post Link to post Share on other sites
creekfishin 0 Report post Posted February 10, 2010 They are great people . if something was on back order you will get that same email when the rest is shipped Quote Share this post Link to post Share on other sites