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Wellman

Jstockard mix up?

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Today I got a very confusing E-mail from JStockard. I received an E-mail about an new order which I never ordered. The "new" order ( which I never ordered) is the same as my old one that I ordered 3-4 weeks ago and have received (very pleased). It says that the "new" order is all ready in route. So my question is am I being charged for something I never ordered?

 

Has anyone ever got the same Email 4 weeks later?

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JStockard is a reputable retailer. You can just e-mail them about it and I'm sure they will sort that out for you.

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I know they were having some issues last week with their web site. Just call James and he'll straighten it out I'm sure.

 

Mike

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They have always gotten back to me very fast and have about the best customer service you can ask for.

 

I also wonder why you would ask that here, not there!????

 

I'm sure they will straighten it out..

 

 

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I'm sure they would be happier if you just e-mailed them as opposed to posting on the forum. I'm sure it is a minor missunderstanding, everyone makes mistakes, especially this time of year when things get busy. Just my .02

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Today I got a very confusing E-mail from JStockard. I received an E-mail about an new order which I never ordered. The "new" order ( which I never ordered) is the same as my old one that I ordered 3-4 weeks ago and have received (very pleased). It says that the "new" order is all ready in route. So my question is am I being charged for something I never ordered?

 

Has anyone ever got the same Email 4 weeks later?

 

I agree with the other posts here. J Stockard has always been super straight with me. J Stockard is my #1 source for anything I want/need. I go to other sites to buy only when J Stockard doesn't carry whatever it is.

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I know they were having some issues last week with their web site.

 

I was unaware of any issue, but I bet a website issue wont automatically charge your account. Probably two separate systems. The email might have been going crazy, but not likely the credit card system.

 

Just my 2 cents.

 

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I'm a little late to the party here, but I was planning to post a kudo to J. Stockard and this is as good a place as any. I have recently placed two orders with them. Both were filled promptly and completely. I am very happy with them and will continue to order from the business. : :yahoo:

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