I placed one order with FE about a year ago. After waiting 2 weeks with nothing showing up, I called multiple times but could not leave a voicemail (I think the mailbox was full). Then I emailed and I believe the emails bounced back. Then i did research on BBB and found a litany of complaints. So I contested the charge through my credit card. About a week later the product arrived and it was fine (this was about 3 weeks after my order was placed). The next day he called and asked me if had a problem and why I had contested the charge and if I had received the product. I explained what happened and that was that. There was no apology on his end, just a bit of indignance which was off-putting. I love browsing the feather porn on his site, but am gun shy about ever ordering from him again.