rich5665 0 Report post Posted June 18, 2009 Ever since I registered with this site, I have heeded the recommendations of it members to use J. Stockard Fly Fishing. I myself have recommended them. I have yet to be disappointed. I recently placed an order which arrived yesterday. After opening the package, I noticed that I was missing an item. I called the customer service number, only to find that they were closed. I left a message indicating who I was, my order number and a description of the item that was missing. Not even five minutes later I received an email with an apology from the company and an assurance that the missing item would be sent in the morning. I do a lot of online shopping, and never have I ever experienced customer service like I just received. By far this sites sponsor has exceeded my expectations and I will be recommending J Stockard even more now. Quote Share this post Link to post Share on other sites
Mickalo 0 Report post Posted June 18, 2009 I'll second that! I purchase about 90% of all my tying materials from J.S. and have never been disappointed with their service and quality of products. As we have no fly shops in my area, unless I want to make a 5-6hr drive, I purchase all my materials on line. I had the same exact problem a few months ago with one item missing from the order, called them, gave them the info, and received the missing item in 2 days. No hassles at all. Excellent customer service Mike Quote Share this post Link to post Share on other sites
JSzymczyk 0 Report post Posted June 18, 2009 I agree too. Best customer service of any place I've ever shopped- mail(in the olden times...), online, or in person. Quote Share this post Link to post Share on other sites
Dart 0 Report post Posted June 19, 2009 I just received an order of popper bodies, mono eyes, rubber legs, ice dub and hooks (can you tell I'm tying up stuff for panfish?!). I was missing several packs of the Wapsi foam bodies, but I wasn't charged for them. I'm guessing when that happens, the item is on backorder and they ship it out when they receive it. But I love jstockard... they're the first place I look when ordering online. On top of their excellent customer service, they're a sponsor here and I'm assuming that helps Will in some way or another when we order from them. Quote Share this post Link to post Share on other sites
picketpin 0 Report post Posted June 20, 2009 They are tops for customer service in my books Tight lines Mike Quote Share this post Link to post Share on other sites
Arkansas Mike 0 Report post Posted June 20, 2009 After using J. Stockard for quite a while, two days ago they finally made a mistake on one of my orders (they sent me 3-ply Sparkle Yarn instead of Sparkle Emerger Yarn) . I e-mailed them and in about 6 hours James e-mailed me back, apologized, and said the Emerger Yarn was on its way. Also, I was looking for a particular item which they didn't have listed on their website, and he told me he'd have it for me in a few weeks. My old on-line supplier (owned by a very well known author/tyer/flyfisherman) has had awful customer service the last year or so it seems. Not returning e-mails, slow delivery, etc. I'd definitely recommend J. Stockard to anybody who shops for their materials and supplies on-line or by mail. Quote Share this post Link to post Share on other sites
Seadog 0 Report post Posted June 20, 2009 After reading numerous kudos aboout J Stockard, I broke from my 2 suplliers and placed and order yesterday. Quote Share this post Link to post Share on other sites
Mickalo 0 Report post Posted June 20, 2009 you won't be disappointed believe me. I just got a JS father's day gift cert, from my daughter, .. wasted no time using that up real quick ! Mike Quote Share this post Link to post Share on other sites
BigDaddyHub 0 Report post Posted June 21, 2009 have used j Staockyard for years...best in the biz when it comes to "being people people" Quote Share this post Link to post Share on other sites
JP66 0 Report post Posted January 15, 2010 I've purchased from J Stockard for years too and have ALWAYS had fast responses to questions, quick shipping times & great products with great prices. If you haven't bought from them....you should. Quote Share this post Link to post Share on other sites